Thomley is a specialist activity centre dedicated to providing inclusive play, learning, and social opportunities for disabled children, young people, and adults, as well as their families, friends, and the wider community. With a welcoming and accessible environment, we offer a wide range of activities, from sensory play and creative workshops to sports and outdoor adventures. Our goal is to support personal development, build confidence, and create meaningful experiences for all who visit.

There are three camping pods available to book; The Enchanted Forest; The Hare Hut and The Chill Cabin. All pods include a bathroom, kitchenette and have a shared social area which include the use of a BBQ. Each pod sleeps up to five. You can add on access to Thomley’s facilities the day before / after your stay with us and other extras such as a breakfast or BBQ hamper. We also have a range of equipment to make your stay more accessible, please enquire for more details.

Each pod contains: WIFI; an air conditioning unit; a bathroom with shower, sink and toilet; a kitchenette with kettle, microwave and fridge and a smart TV. Each pod includes wide access doors and access ramps for wheelchairs.

https://thomley.org.uk/visit-us/camping-pods/

Terms & Conditions:

* Every booking is a 3:30pm-10am stay, plus you have use of the centre for one day, included in the price
* We are accepting bookings for children without a disability, however these bookings will need to comply with our current booking conditions so some dates won’t be available to all. *

THE PODS
* There are three themed pods – The Enchanted Forest; The Hare Hut; The Chill Cabin
* The pods are roughly 8 meters by 3 meters
* Every pod has a bathroom with toilet, shower and sink
* Every pod has a kitchenette which includes microwave, kettle, fridge and cutlery
* There are four double electrical sockets in each pod
* Each pod includes WIFI and a smart TV
* Each pod includes air conditioning
* Each pod is designed slightly differently; all sleep 5 people but travel cots and fold out beds can be added for larger families
* If you require a shower seat please notify us before staying
* All pods have wide door openings and ramps onto the decking
* Each pod will have duvets, covers and pillows
* We do not provide towels
* You will have milk, tea, coffee and sugar in your pod when you arrive
* You can add on a food box to your stay, to cook on the provided BBQ in the enclosed social area. Breakfast box (Full English) or BBQ box. Your box will be left in your fridge ready for your stay.
In these terms and conditions:
“Accommodation” means a camping pod
“Site” means the Thomley site
“Important On Site Information” refers to the information provided prior to your stay
“you” or “your” means the person named on the booking form
“Thomley”. “we”, “us”, or “our” means Thomley Hall Centre Ltd

1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
1.3. All bookings are formally confirmed when we receive your booking fee. Your booking confirmation will confirm the Accommodation you have booked, the dates of your booking, and the total amount paid for your booking. We will issue you with your booking confirmation via email.
1.4. You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
1.5. Children under the age of 18 must be accompanied by an adult.
1.6. We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
2. Paying for your Accommodation
2.1 We will only accept payment by cash, debit or credit card or via online link.
2.2 Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers cannot be combined, nor can they be used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website. Where we are unable to provide you with a discount or offer on your booking due to this offer having been withdrawn or amended:
2.2.1. where we have not confirmed your booking, we will e-mail you to notify you the offer is no longer available, and cancel your booking.

3. Pricing for our Accommodation
3.1. We periodically review and amend the prices we charge for our Accommodation. For the most up to date pricing information please check the section of our website relating to the Site or telephone the Site directly. We will confirm the price of your Accommodation at the time you make your booking and in your confirmation invoice.
3.2. All prices given in our brochures, by telephone, on our website or in any leaflets relating to the Site include VAT. If the VAT rates change, we reserve the right to change our prices accordingly. VAT invoices can be provided on request.
3.3. All prices given in our brochures, by telephone, on our website or in any leaflets relating to the Site include any charges for water and electricity that may be applicable to the Accommodation.
4. If you want to cancel your booking
4.1. Your Accommodation booking is a contract for the provision of accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification, subject to us deducting cancellation charges as set out in Section 4.3 below.
4.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out in the table below:
No. of days prior to booking start date Cancellation charge
More than 14 days 50% of total booking charge
Less than 14 days or after the booking start date 100% of the total booking charge
.
4.4. If you cancel your booking after the booking start date, we will not issue any refund for any remaining nights of your booking. To clarify, this includes where you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by telephone or by email as soon as possible. This includes details such as the number of guests, added extras, and length of your stay.
5.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.
5.3. If we do change your booking and this causes a direct cost to Thomley, you must pay us any additional accommodation costs due as a result of the change – we will confirm the amount of any additional accommodation costs due at the time we change your booking.

6. If we need to change or cancel your booking
6.1. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
6.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
6.2. If we do need to change or cancel your booking for the reason set out in Section 6.1.1, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. If we do need to change or cancel your booking in line with 6.1.2 because it becomes impossible to deliver the booking due unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
6.5. It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Special requests
7.1. Special requests must be requested at the time of booking. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request.
8. Group bookings
8.1. Group bookings or booking two or three of our pods for the same nights, are accepted. However, if you want to use the site for a group such as stag or hen party then you must notify us at the time of booking to obtain our prior agreement to any such use.
8.2. Group bookings are made as per individual bookings.
8.3. The same rules apply to groups when renting
8.4. Please note that if you fail to comply with our rules on group bookings as set out in this Section 8 we may need to exercise our rights under Section 13 (“Our right to evict”).
9. Visitor standards and behaviour
9.1. Important On Site Information and Camping Pod Specific Rules are available on the camping pod page of our website and are provided with confirmations of booking. Please ensure that you and your party read these carefully prior to booking and on arrival.
9.2. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent.
9.3. You must keep the Accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
9.4. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
9.5. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation and must use the social area within the camping area fence line.
9.6. You and your party must not use candles, fireworks or Chinese lanterns at your Accommodation.
9.7. You and your party may only use the provided BBQ. You and your party must not use barbeques, gas stoves, or other naked flames and cooking equipment inside any camping pod unless it is provided as part of the accommodation offer.
9.8. Unfortunately, no domestic pets are permitted on our site. However assistance dogs are permitted but you must notify us at the time of booking if you wish to bring an assistance dog with you.
9.9. Flying of drones on site is not permitted.
9.10. You must not charge an electric vehicle from the Accommodation.
9.11. Please note that if you do not comply with the standards and behaviours set out in this Section 9 we may need to exercise our rights under Section 13 (“Our right to evict”).
10. Maximum occupancy for your Accommodation
10.1. You must ensure that the maximum number of persons occupying the Accommodation does not exceed the agreed attendees on your booking form.
10.2. We set maximum occupancy limits in line with the facilities, space and equipment available and to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the Site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 10.
11. Damage to the Accommodation or its contents
11.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately at reception. If you do not notify us we will assume that you caused the relevant damage or loss.
11.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
12. If you have a problem or complaint
12.1. We take care to ensure that our Accommodation and Site are of a high standard. However, if you have any problems with your Accommodation or Site, please contact reception immediately and give us the opportunity to resolve it.
12.2. If you have an unresolved complaint at the end of your stay, please contact:
Operations Manager, Thomley, Menmarsh Road, Worminghall, Buckinghamshire, HP189JZ or annacapitani@thomley.org.uk
12.3 In considering any complaint, we’ll take into account whether we have been given the opportunity to investigate it and put matters right.
12.4. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
13. Our right to evict
13.1. We may terminate our contract with you and ask you to leave your Accommodation and the Site immediately (without any compensation being payable) if:
13.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
13.1.2. we consider that your or your party’s behaviour endangers the safety of our visitors or staff;
13.1.3. any complaints are made of anti-social or unacceptable behaviour against you or your party;
13.1.4. you or your party cause an unreasonable amount of damage to the property or its contents; or
13.1.5. you exceed the maximum occupancy limit for your Accommodation.
14. Our liability to you
14.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.1.1. Nothing in these terms and conditions is intended to limit our liability for:
14.1.2. death or personal injury caused by our negligence;
14.1.3. fraud or fraudulent misrepresentation on our part; or
14.1.4. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015.
14.2. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk
15. Events beyond our control
15.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
15.2. An event outside our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
16. Some practical information for your stay
16.1. Your check-in and departure times will be set out in your booking confirmation and Camping Pod Specific Rules document. If you do not leave the Accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.
16.2. If you leave any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our admin costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you (subject to the terms of this clause 16.2). If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs. Where possible, we’ll hold all lost property for three months, after which it will be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
16.3. Wildlife will be present on our site. We apologise for any disturbances this could cause.
16.4. We will have all bedding, sheets and covers ready in your pods for your stay.
16.5. Please bring your own towels as we do not provide these.
16.6. We will leave a pint of milk, tea, coffee and sugar in the pod ready for your stay.
16.7. The WIFI is available to connect to, the code / QR code can be found on the inside of the kitchen cupboard.
17. Entire Agreement
17.1. This agreement constitutes the entire agreement between you and us.
17.2. No one other than a party to this contract shall have any right to enforce any of its terms.
18. Governing Law
18.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.